New technology threatening to make some hotel jobs obsolete is among the concerns prompting thousands of Marriott workers to walk off their jobs across the U. The hospitality sector today is going through a phase of tremendous change in its operational strategy. Expect to find interesting articles, whitepapers, thoughts, and observations. There are many job dispatch and control systems out there, but the crucial difference with the solution we chose is that it learns and predicts room-cleaning times. Florists, housekeeping companies, fleet managers, moving companies and delivery drivers in a multitude of businesses have transformed their operations using route optimization software. By Amy Hinote For housekeeping professionals in the vacation rental industry, innovation in technology designed to increase operational efficiency for housekeeping and maintenance departments has been relatively slow compared to advancements in other areas of technology, including revenue management, channel management and marketing tools.
Ó 2012 , ÒLlamas RuleÓ 2013 , ÒHotel LlamaÓ 2015 and ÒThe Llama is InnÓ 2017. At the same time, that means we are true pioneers. On the introduction of new technology, workers want at least 180 days notice before any new technology is rolled out. For further information please visit Email: Facebook: Twitter: LinkedIn: Google+: Blog:. In the interim, though, there are quite a few innovators striving to make your housekeepers better at their jobs through the use of various technologies. Unions agreed to forgo pay raises during the lean recession years to preserve jobs, but now that the industry is reaping record profits in some cities, they want to share in the windfall, he said.
His work includes four books, ÒAre You an Ostrich or a Llama? Larry is also on several boards for companies focused on hotel technology. Operating within the same integrated resort, the two Wyndham properties share one housekeeping team, thereby optimizing resources and operations. Numerous housekeeping functions such as room cleaning, lost and found, supplies and inventory, accessing mini bar using telephones or kiosks and other mundane functions have been automated using smart housekeeping applications. The support team from the technology company came over and firstly trained our senior housekeeping team. Complaints from guests can be addressed faster through text messages, rather than through staff stationed at a desk.
How did you evaluate the field of housekeeping solutions in the marketplace? That puts a lot of pressure on us to get it right. We believe this program will help us do just that. Some 6,000 workers at 26 hotels in Chicago also went on strike last month, though most have returned to work after reaching new contracts with Marriott, Hilton, Hyatt and other operators. What effects did you first notice after implementation? Technology has been created to help streamline and automate the lost and found process. Without having any visibility of the cleaning schedule - and who was currently cleaning where - they would allocate the room and then call the housekeeper asking for that room to be prioritized.
One of the most fascinating applications came from a demonstration by Samsung whereby they replaced a bathroom mirror with a device that let you comb your hair while you also checked the weather forecast and swiped through your Instagram feed. Marriott workers walked out of hotels across Boston last week, followed by workers in San Francisco, San Diego, Oakland, San Jose, Detroit and Honolulu. However, over the last year, new functionality in vacation rental housekeeping technology is hitting the market and will help lower costs, save time, enable housekeeping and maintenance staff to be more productive, and in some cases, provide additional revenue streams. In the past, if a guest arrived early wanting a certain type of room, reception would look at the rooms available and if one was not yet ready they would often randomly allocate one of the other rooms that was going to be cleaned. Optii Keeper also gives you a strong training tool to improve the quality and standards of your team. In a labour intensive activity like housekeeping, hospitality technology introduces enhanced efficiency and reduces operational costs.
The room attendants could see that management was on the floor working and supporting them to make life easier for them. Further proliferation of smart televisions. But through the reports, we can clearly see repeated problem areas and we found that some cleaning issues were a result of impractical design. How many hotel workers are already being impacted by new technologies also isn't clear. Any hesitance or concern on the part of room attendants about the introduction of online technology into their daily routines was allayed within the first two days of training. Now, however, they have more in common with computers as they can handle all the mandatory viewing experience channels from broadband to streaming services and all without the need for an external box in addition to integrating with other room devices such as the blinds, lighting or that shiny new smart thermostat. The hotel of the not-so-distant future sounds like something out of a sci-fi novel, but it's drawing real world anxiety for some of the thousands of Marriott hotel workers on strike across the U.
One system being used by a handful of savvy property managers is called ChargerBack. What made you investigate and take action on adopting housekeeping technology? A housekeeping technology like Optii Keeper improves efficiency because it enables you to establish the root cause of problems much faster through the data and reports it provides. It was quick, organised, very well planned and led by Optii. Using smart home codes, managers can track when housekeeping and maintenance staff members enter and leave a property without having to manage keys among cleaners and contractors. Therefore, at our larger hotels, you could theoretically have six receptionists all calling housekeeping giving six different priority instructions to the housekeeping coordinator. Older room attendants certainly found it a bit strange at first, but once they were guided through it with staff working alongside them, within a relatively short time, it became par for the course.
New technology threatening to make some hotel jobs obsolete is among the concerns prompting thousands of Marriott workers to walk off their jobs across the U. What did you hope to achieve when you implemented the system? Challenges of Delivering Housekeeping Applications With the demand for technology in housekeeping growing, hospitality software companies are constantly called upon to deliver better software offerings targeted at addressing real pain-points. ÊAn unending democratization of devices. Readers can also interact with The Globe on and. Over a few weeks, using the reports generated from the system, we could better assess the performance of each of the team members and pinpoint specific areas of improvement required. Unionized workers are also seeking higher wages, changes to the work demands for housekeepers and job protections for restaurant and bar staff as some hotels shutter those facilities.
It required real time information about the status of the rooms and real time productivity both from a guest and operations perspective. We would not be where we are today without every single person on this team. Marriott has 5,000 hotels in the U. On the introduction of new technology, workers want at least 180 days notice before any new technology is rolled out. Specifically, what housekeeping-related issues did you have before you implemented this housekeeping technology solution? The support team also remained with us for the first couple of weeks after initial roll out to offer additional coaching as required. Best Western-led research showed that its guests at times perceive housekeeping as an inconvenience during their stay. Taking all the learning from the initial hotel installation, the rollout to our other 13 hotels was relatively straightforward.